FAQS
how do i know my order is being processed?
Please allow up to 48 hours processing time after which your order will be delivered between 3 to 5 working days. you will be sent a confirmation email once you have purchased from us .
international shipping is £10.00 please allow up 5 -10 days to receive your goods
Free U.K 2nd class standard shipping above £30.00 only , allow up to 3-5 working days .
1st class Royal Mail £2.99 please allow up to 1-3 working days .
can i cancel orders ?
unfortunately you cannot cancel orders or change once the order has been submitted .
I have not received my orders ?
once the goods have been dispatched and passed on to the courier we are not responsible or in the position to know what happened to your goods , however please directly contact them .
you will also be sent a tracking number to keep updated on your item .
can i refund or exchange any products ?
refund and exchange , unfortunately we do not do refund or exchanges due to the nature of our products .
however if we have discussed any inconvenience your shipping fee will not be refunded due to the time taken to process and package orders